Shipping & Returns

At ROAR Furnishings, we aim to deliver your DIY dreams right to your door, hassle-free! Here's how our shipping process works:

Shipping Locations: We proudly ship New Zealand-wide.
Carrier: Your order will be delivered via our trusted freight company, ensuring your raw MDF headboards arrive safely.
Processing Time: Please allow up to 2 weeks for your order to be processed and shipped. We’ll notify you when it’s on its way!
Express Shipping: Need your headboard fast? For an additional charge, we offer a 3-day delivery option to get it to you in record time.
Free Shipping: Enjoy free shipping on all orders over $300! For orders below this amount, shipping fees will be calculated based on the size and weight of the item.
Order Tracking: Once your order is processed, you’ll receive an email with tracking information so you can monitor its journey.
Local Pickup: Prefer to grab your headboard in person? You can collect your order from our Taupo factory—just select local pickup at checkout.
Packaging: To ensure your headboard arrives in tip-top shape, we wrap each piece in cling film and protective cardboard.
Lost or Delayed Shipments: In the rare event that your order gets lost in transit, don’t worry—we’ll replace it at no extra charge.

We want you to love your ROAR Furnishings purchase! If something’s not right, here’s how you can return or exchange your order:

Return Period: You have 30 days from the date of delivery to return your item.
Return Eligibility: Products must be in unused condition and returned in appropriate packaging to avoid damage during transit.
All Products Eligible: We accept returns on all our products as we currently do not offer customization.
Return Shipping: Customers are responsible for return shipping costs.
Refunds: Refunds will be processed to your original payment method once we’ve received and inspected the returned item.
Damaged or Defective Items: If your product arrives damaged or defective, please email us within 10 days of delivery with proof (photos) and we’ll happily replace it or issue a refund.
No Restocking Fee: We do not charge a restocking fee for returned items.
Cancellations and Changes: You may cancel or modify your order within 24 hours of placing it. After that, we begin processing your order for shipment.